“Diagnosis” is a process of discovery; finding the root cause of a situation or problem. Be it a maintenance technician troubleshooting a complex piece of equipment or MVT troubleshooting a complex business problem, both require insight and experience. Some examples of troubleshooting are as follows:
1) The ValueTree: All the money flows of the business on one page with all the improvement techniques linked in. See the world like a CFO or CEO. The starting place for all diagnostics.
2) Troubleshooting skill progression: Four levels of skill progression for the Maintenance profession, describing requirements to solve increasingly complex problems. MVT is equivalent to a Level IV technician for the business.
3) Benchmarking: Set of questions used to distill best practices.
4) Group-based diagnostic: Fishbone data gathering tool for collecting input from groups of people to discern organizational issues and perspectives. Largest project was 5,000 people with data collected on 14,000 sticky notes.
![StickyHarvest](http://myvaluetree.com/wp-content/uploads/2012/12/StickyHarvest-e1413214182414-300x231.jpg)
5) The Biz Dr.’s Checkup: Choice of diagnostics to determine how the business is doing.