Dr. Annette and I just led a workshop with senior management on becoming a Conflict Competent Team. Good group of people, all very experienced, but conflict…dealing with differences…was keeping them from solving problems and this was slowing down critical tasks. It became very apparent to me in the workshop that […]
Radio Library, 2014+
Tale of Two Bosses
Superbowl 51 weekend and competition is in the air. Competition is great when focused on your competitors…but what happens when it is focused inside your team? Today we take a deeper dive into our last session on being positive in 2017. Research out of the University of Florida shows that […]
3-for-Me “I choose Positive for 2017”
2017 is off and running and the scramble has begun. As 2016 reached fever pitch I got so tired of negative talk I was tuning out. I was tired of being told how bad I was, how awful my life was, that my views were wrong that my existence was […]
Tinker with the Thinker
Make yourself indispensible at work and home by improving the quality of your thinking. Give yourself an edge by becoming a critical thinker. When everyone else is falling apart in the despair of emotional thinking, you can bring excellence in thought. While each of us thinks, it is shocking just […]
Bad Bosses
What a long time to be apart with many miles in between. In the past seven weeks I have been with numerous groups and am sad to report the number of times Coach was in the damage path of bad bosses; trying to rebuild, reenergize, reengage, refresh wonderful people who […]
Why Care: Delivering Great Customer Experience
“UggaBugga,” is the signature phrase we would hear from our porter, Tom, on the recent cross-country train trip while on the Southwest Chief. Tom Fleshman, a true professional, a credit to his profession and one of the unsung heroes who creates a great customer experience every day; not because […]
Beyond Self: developing charisma
Wow! What a great and big country we have; just returned yesterday from a business trip on Amtrak’s Southwest Chief. Not only does one get to see incredible country all across the southwest, but you also meet a wide variety of people…from Jim who was just riding the trains for […]
Mood in my ‘Tude
You in a good mood this morning? I brought some donuts to put a smile on your face and get your day moving in a positive direction. Got some sprinkles here, or maybe you’d prefer the maple frosted, or how about this nice jelly stick? Do you realize what we […]
Free from Me: Know your limitations
This 4th of July weekend, this Independence Day, Coach encourages you to declare independence from yourself. “Free from Me!” Free from the self-deception, the self-lying that keeps me from improving and progressing. In Magnum Force, Clint Eastwood’s famous line as Inspector Callahan is, “A man’s got to know his limitations.” […]
Art of Smart
It is time to get control of how you come across to other people and stop those self-sabotaging behaviors. Image management…on you? You bet. Today we decide to enhance our image and manage the perception of “looking smart.” Didn’t say you were smart, but there is a lot you […]