Archive for category: Radio Library, 2014+

Why Care: Delivering Great Customer Experience

Why Care: Delivering Great Customer Experience

   “UggaBugga,” is the signature phrase we would hear from our porter, Tom, on the recent cross-country train trip while on the Southwest Chief.  Tom Fleshman, a true professional, a credit to his profession and one of the unsung heroes who creates a great customer experience every day;  not because […]

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Beyond Self: developing charisma

Beyond Self:  developing charisma

Wow!  What a great and big country we have;  just returned yesterday from a business trip on Amtrak’s Southwest Chief.  Not only does one get to see incredible country all across the southwest, but you also meet a wide variety of people…from Jim who was just riding the trains for […]

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Mood in my ‘Tude

Mood in my ‘Tude

You in a good mood this morning?  I brought some donuts to put a smile on your face and get your day moving in a positive direction.  Got some sprinkles here, or maybe you’d prefer the maple frosted, or how about this nice jelly stick?  Do you realize what we […]

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Free from Me: Know your limitations

Free from Me:  Know your limitations

This 4th of July weekend, this Independence Day, Coach encourages you to declare independence from yourself.  “Free from Me!”  Free from the self-deception, the self-lying that keeps me from improving and progressing.  In Magnum Force, Clint Eastwood’s famous line as Inspector Callahan is, “A man’s got to know his limitations.”  […]

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Art of Smart

Art of Smart

  It is time to get control of how you come across to other people and stop those self-sabotaging behaviors.  Image management…on you?  You bet.  Today we decide to enhance our image and manage the perception of “looking smart.”  Didn’t say you were smart, but there is a lot you […]

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Smiling Faces

Smiling Faces

  Hey, Ray, smiling faces…you remember what the Temptations said about them…they lie!  Remember what the O’Jays said about them…back stabbers!  Songs like these get written, and we all sing-along, because there is a kernel of truth in them.  Brace yourself as we get ready to explore the darker and hidden […]

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Memorials: Touchstones or Tombstones?

Memorials: Touchstones or Tombstones?

Memorial Day weekend 2016 has arrived.  A time to memorialize, remember, the deeds of valor done for us.  Started three years after the Civil War to pay respect to the fallen, it was originally called Decoration Day and observed in May as spring flowers are plentiful.  Memorials are built as […]

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10 Hands

10 Hands

What a week!  I am seeing an interesting theme start to emerge within organizations that can best be summed up with three words; not only in the organizations but in our state and nation.  We seem to be swimming in it without even noticing it.  It is subtle, it is […]

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Message in My Myth

Message in My Myth

We have people getting ready to make decisions today based on the myths they tell themselves.  They have been listening to the message in the myth for so long that they miss the marvelous moments in life.  People are self-sabotaging; they believe the lies they tell themselves.  Get today’s handout […]

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Caring Counts

Caring Counts

Be on guard for indifference creeping into your life.  A theme emerged from all the people I met this week and the stories they told me.  It is a disturbing theme with real root-cause drivers grounded in research.  Today, Coach is going to ask you to make a commitment to […]

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